Return and Refund policy
Thank you for choosing Forc Crown as your shopping destination! We are committed to your complete satisfaction with our products. Please take a moment to familiarize yourself with our return and exchange policy.
Returns & Exchanges
○ Our goal at Forc Crown is to provide top-quality products and exceptional service. However, if you encounter an issue with your order, we're here to help. Please review our return and exchange guidelines below:
Returns
○ If you decide you don't like a product or it doesn't fit as expected, you can return it to us. Kindly note that a return fee of Rs. 150 will be applied per product to cover processing costs associated with pickup and exchange, including handling, packaging, and logistics.
○ Items must be returned within 48 Hours of receipt in their original condition—unworn, unwashed, with tags, and in their original packaging.
Damaged or Incorrect Items
○ In case of receiving a damaged or incorrect item, please contact us immediately.
○ We strongly encourage recording a video while unboxing the shipment as proof for claims.
Exchange Policy
As per our company policy, we do not offer refunds or accept returns once a product has been sold. However, we do provide the option to exchange the product for a different size, subject to the following conditions:
○ All return/exchange requests must be initiated within 48 hours (2 working days) of receiving the product.
○ Exchanges are permitted with the inclusion of transportation fees.
○ To request an exchange, kindly send an email to forccrown@gmail.com with your specific request.
○ Upon receiving acknowledgment from our team, you will be responsible for returning the product to us. Please note that we do not offer a reverse pickup service. It's crucial to obtain an acknowledgment receipt from the courier, including their signature and mobile number, as Forc Crown cannot be held responsible for lost shipments.
○ The cost of return shipping is the customer's responsibility and is non-refundable. We recommend using a trackable mail service.
○ To qualify for an exchange, the product must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in its original packaging.
○ Please include your name, address, email address, and desired size for exchange on the parcel.
○ Only one exchange is permitted per order.
○ Size exchanges are available for a bigger or smaller size of equal value to the exchanged product, with shipping/COD costs to and from deducted.
Cancellation of Orders
○ Prepaid orders cannot be cancelled.
○ By placing an order, the customer agrees to accept Forc Crown's decision regarding cancellations.
Credit Note for Unavailable Sizes
If your desired size for exchange is unavailable, we will issue a credit note.
○ This credit note will be sent to your email and can be used for your next purchase on the Forc Crown website. Please ensure you use the credit note within 30 days of issuance.
Partial Order Exchange
○ Yes, you can exchange eligible products within 48 hours of delivery. Please note that certain items may not be eligible for return or exchange.
Fit Issues
○ If a product doesn't fit as expected and you require a different size, please request a size exchange with our customer service team within 48 hours of receiving the product. We will do our best to assist you with size exchanges, subject to availability. If the requested size is unavailable, we will offer you a credit note for future purchases.
Non-Acceptance of Exchanges
○ Exchanges/Returns are not accepted for reasons such as dissatisfaction with the material or color of the product. We strongly recommend carefully reviewing the product description and all product images before making a purchase. Additionally, you can contact us for further details about the product.
○ Please be aware that our products are handmade by skilled artisans, and slight variations in color, finish, and overall appearance may occur. These variations can be influenced by the accuracy of your monitor's display, and we appreciate your understanding in this regard.
○ Please note that there may be a 10-12% color difference depending on your device's screen resolution and camera lighting. We do not accept exchanges or returns for color variations in such cases.
○ Exchanges/Returns are not accepted for products that have been washed or worn.
○ Products purchased during the SALE section are not eligible for returns or exchanges.
We hope this policy clarifies our approach to returns and exchanges at Forc Crown. Should you have any questions or require further assistance, please don't hesitate to reach out to us at forccrown@gmail.com or call us at +91 7779080086
Thank you for choosing Forc Crown, and we look forward to serving you!
